Terms & Privacy Policies
Terms & Conditions
- Overview
These Terms and Conditions ("Terms") govern your use of this website and your purchase of fine art prints ("Products") from our Shopify store ("Store"). By placing an order through the Store, you agree to be bound by these Terms.
2. Products
All products sold through this Store are high quality fine art prints, professionally printed and fulfilled by WhiteWall, our trusted print and logistics partner based in Germany. Each print is produced on demand based on your selection of size, material, and finish.
3. Order Fulfillment
Upon receiving your order, the print will be professionally produced by WhiteWall. Orders typically take between 5–10 business days to be printed and prepared for shipping. Shipping times vary based on destination and selected shipping method.
We will notify you via email when your order is confirmed, in production, and shipped.
4. Shipping & Delivery
WhiteWall handles all global logistics, including packaging and international delivery. Your order will be securely packaged using industry standard materials for fine art transport. Shipping is available worldwide unless otherwise stated.
For detailed information on shipping options, delivery times, and tracking, please visit our shipping and fulfilment page.
5. Returns & Refunds
All artworks are made to order and are non-refundable unless they arrive damaged or defective.
If your order arrives damaged, please contact us within 7 days of delivery with photographs of the packaging and the print. We will coordinate with WhiteWall to issue a replacement at no extra charge.
We are unable to accept returns for buyer’s remorse, incorrect size selection, or custom modifications.
6. Payment & Pricing
All prices are listed in Ross Woodhall Fine Art Photography and include applicable taxes unless otherwise stated. We accept major credit cards, debit cards, and supported digital wallets. Payment is processed securely through Shopify Payments.
7. Intellectual Property
All artworks featured in this Store are the intellectual property of Ross Woodhall and are protected by copyright laws. No image may be reproduced, distributed, or used in any form without prior written consent.
8. Privacy Policy
We collect and process personal data in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your data for order processing and fulfillment purposes.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our Store or the purchase of our Products. While we work with professional partners like WhiteWall, delays or disruptions beyond our control (e.g., customs, weather, global logistics) may occasionally impact delivery timelines.
10. Governing Law
These Terms are governed by the laws of the United Kingdom Any disputes will be subject to the exclusive jurisdiction of the courts in England
Contact
If you have questions about these Terms or any part of your order, please contact us at:
Ross Woodhall Images
art@rosswoodhall.com
Privacy Policy
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your:
- Web browser
- IP address
- Time zone
- Cookies and pixel data
- Pages visited and search terms
We refer to this automatically collected information as “Device Information.”
When you make a purchase, we collect:
- Your name
- Billing and shipping addresses
- Payment details (processed securely via Shopify Payments or third-party gateways)
- Email address and phone number
This is referred to as “Order Information.”
2. How We Use Your Information
We use the Order Information to:
- Process your order
- Communicate with you
- Arrange shipping via our fulfillment partner WhiteWall
- Screen orders for fraud
- Provide invoices and confirmations
We use Device Information to:
- Improve and optimize our Site
- Analyse usage trends and marketing performance
3. Sharing Your Personal Information
We share your Personal Information with:
- Shopify – Our e-commerce platform, which securely stores your order and customer data. Read Shopify’s privacy policy.
- WhiteWall – Our professional print and logistics partner. Your name, address, and selected product specifications are shared with WhiteWall solely to fulfill and ship your order. Read WhiteWall’s privacy policy.
- Payment Processors – Such as Shopify Payments, PayPal, etc, to securely process transactions.
We do not sell, rent, or share your personal data with unrelated third parties for marketing purposes.
4. Data Retention
We retain your Order Information for our records unless and until you ask us to delete it.
5. Your Rights
If you are a resident of the European Economic Area (EEA) or the UK, you have the right to:
- Access the personal data we hold about you
- Correct, update, or delete your data
- Object to processing or request data portability
To exercise these rights, please contact us at art@rosswoodhall.com
6. Cookies
We use cookies to improve your experience, remember your preferences, and provide analytics. You can disable cookies in your browser settings, though this may affect functionality.
7. Third-Party Services
Our store may include links to third-party websites. We are not responsible for the privacy practices of other sites or services.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date at the top.
9. Contact Us
If you have any questions or would like to request, update, or delete your information, please contact us at:
Ross Woodhall Images
art@rosswoodhall.com
